Terms of trade

  1. Price & order processing

    • Orders must be confirmed in writing (letter/fax/email) by customer before proceed. Once it is confirmed, customer is obliged to accept delivery, pay at agreed price and payment term.

    • When the customer enters into this agreement, the terms and conditions are irrevocable and can only be repealed or amended with the written consent of the manager from AONE but not by the AONE’s agents or representatives.

    • Our quoted includes the delivery charge to your address in designated area but not GST or VAT or other taxes and duties which may be applicable, except to the extent that such taxes are expressly included in any quotation given by AONE. The price has to be confirmed by writing acceptance from customers within thirty days of the quotation. It may vary by country on selected products and shall be indicated on the invoice or contract provided by AONE.

    • We are under no obligation to provide the goods to you at the incorrect (lower) price, even after we have sent you a confirmatory e-mail. If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a miss-pricing.

    • Our target delivery date counts from the date AONE has received the written approval for production. AONE will endeavor to adhere to the time frame which is around seven working days for stock product and seven to eight weeks for bespoke order. But it is only the projected date which can be extended or reduced due to different time of production starts.

  2. Ownership of material and goods

    • Customer agrees to have full permission for the use of logo’s, copyrighted/ trademarked designs and graphics and accepts full responsibility of any subsequent actions taken by parties associated with them.

    • Property of the goods shall not pass to customer before they have paid all amounts owing for the goods or met all obligations due by them in respect of the contract.

    • The customer shall not charge the goods in any way nor grant while they remain the property of AONE.

  3. Payment and open account

    • For a new order, AONE needs to get a non-refundable deposit of 50% before production starts. The balance amount will have to be settled before the goods is delivered.

    • Time of payment for the goods will be stated on the invoice or quotation. If no time is stated, then payment shall be deemed as payment on delivery of goods.

    • At the seller’s sole discretion, for certain approved clients payment will be due thirty days following the date of the invoice.

    • Where more than one customer has entered into this agreement, they shall be jointly and severally liable for all payments for this price.

  4. Overdue account

    • All overdue invoices shall accrue daily at 4% over the Westpac Base rate in the period from payment due date to the date payment settled or any judgment made.

    • Preferred payment is paypal wich will have 3% fee levied on the payment.

    • If customer defaults on their commitment to pay, customer has to take responsibility of all the sellers’ costs and disbursements including on solicitor or handling fee if the account has handed to a collection agency.

    • If the customer is in breach of any obligation (including payment), AONE may suspend or terminate the supply of goods to the client and any of its other obligation under the terms and conditions. AONE will not be liable to the client for any loss or damage the customer suffers.

    • If any money payable to AONE becomes overdue, the customer becomes insolvent, AONE shall be entitled to cancel all or any part of the order which remains unperformed and all amounts owing to AONE shall immediately become payable.

  5. Delivery of goods/ services

    • Delivery of gods shall be made to the customer’s address and they have to make all arrangements necessary to take the delivery.

    • Delivery of goods to carrier either nominated by customer or discrete by AONE is deemed to be a completed delivery to the customer.

    • The cost of carriage and insurance which customer directs to AONE. The Carrier shall be deemed to be the customer’s agent. When there is no agreement that goods shall be send to the customer, deliver to the carrier is deemed to be delivery to the customer.

    • We may deliver the goods by separate instalments (according to agreed schedule). Each instalment shall be invoiced and paid in accordance with the provision of the invoice.

    • The failure of AONE to deliver shall not entitle either party to treat this contract as repudiated. AONE shall not be liable for any loss or damage whatever due to failure of AONE to deliver the goods promptly.

  6. Risk

    • The seller retains property of the goods nonetheless, all risks for the goods passed to customer on delivery.

    • Before the goods have been paid by customer, AONE is entitled to receive the insurance proceeds and the balance payment of the goods from customer.

  7. Cancellation

    • AONE may cancel these terms and conditions or cancel delivery of goods at any time before the goods are delivered by giving written notice. AONE shall not be liable for any loss or damage whatever arising from such cancellation.

  8. Warranty

    • The standard warranty for AONE garments is six months.

  9. Intellectual property

    • For the design drawn or created by AONE for the client, the copyright of them shall remain vested in AONE and shall only be used by the customer at AONE’s discretion.

    • For any designs or specification have been supplied by the customer for manufacture, customer warrants that the use of them for manufacture, processing, assembly or supply of the goods shall not infringe the rights of any third party.

  10. General

    • If any term or provision of these terms and conditions is determined to be invalid, void, illegal or incapable of being enforced by any rule or law, or public policy, the remaining provisions shall not be affected, prejudiced or impaired.

    • AONE shall be under no liability whatever to the client for any indirect loss and/or expense (including loss of profit) suffered by the client arising out of a breach by AONE of these terms and conditions.

    • In the event of any breach of this contract by AONE, the remedies of the client shall be limited to damages. Under no circumstances shall the liability of the seller exceed the price of the goods.

    • The customer shall not set off against the price amounts due from AONE.

    • AONE may license or sub-contract all or any part of its right and obligations without the client’s consent.

    • AONE reserves the right to review these terms and conditions at any time from time to time. If, following any such review, there is to be any change in such terms and conditions, that change will take effect from the date on which AONE notifies the customer of such change.

    • Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock out, industrial action, fire, flood, drought, storm or other event other beyond the reasonable control of either party.

  11. Terms & conditions for special offers

    • Discounts apply to selected garments only and we reserve the right to change the promotion at any time without giving notice.

    • Products will be available in limited quantity/ size/ color and we cease the supply once they are running out.

Returns/ refund policy

  1. Bespoke returns

    • Bespoke garment is order-to-made according to the design and instruction given by customer. Refunds/ returns will not be accepted for confirmed orders.

    • But if there is other problem caused either errors, omissions or claimed faulty, please contact us within 48 hours of the receipt. We will then ask you to provide all the information and pictures to investigate.

  2. Stock returns

    • We have full confidence to our product quality but if you are not satisfied with your purchase, you may return them to us within 7 days of receipt for either exchange or refund.

    • Please note that special sale items may not be returned.

  3. General

    • Please contact us (customerservices@aone-sports.com) before you send out the return, you will get a return number. You must mark it with your return along the invoice copy and reason to return in the parcel.

    • All items must be returned in the condition in which they were delivered. It must not be worn, altered or washed and with original packaging and tags etc. Also, it cannot be stored or used in an improper manner. If you are unable to meet this requirement, sorry that AONE cannot accept the return.

    • Please pack the return properly and send by delivery company with adequate insurance cover. The cost of any loss or damage will be borne by the customer.

    • Shipping and handling charges are not refundable unless it is due to faulty product). Package that arrives in freight collect may be denied or amount to be deducted from your return.

    • Refunds are made to the original payment method- we are unable to offer refund to another account.

    • Due to hygiene reasons undergarments (boxers/ tights/ leggings/ swimwear) are non-returnable under any circumstance.